FAQs
Order & Shipping
How much does shipping cost for Singapore?
Qxpress Courier: $5 shipping fee
Free shipping for $150 spent during open box period within 30 days.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
How long will it take to receive my order?
Typically it takes 3-5 business days to receive your order.
How do I track my order?
Upon arrangement of courier, a tracking email will be sent to you with your tracking details.
For local domestic shipping, we use Qxpress.
For International Shipping, we will use Aramex or Qxpress depending on your location.
I never got my order, what do I do?
Please make sure you tracked your order from our tracking page / email.
If you do not have the information, please contact us via Instagram @acrystyco.
Exchange & Return
Can I exchange an item?
There will be no cancellations, refunds, or exchanges once the order has been confirmed.
What is your return policy?
There will be no cancellations, refunds, or exchanges once the order has been confirmed.
In the event that the crystal sustains damage or breakage during the delivery process, we will refund the amount to you if the issue is reported to us within 3 working days upon receival of goods.
Showroom
What are your opening hours?
Monday - Saturday ;
11am to 8pm
Sundays & PH ;
11am to 7pm
Where are you located at?
We are located at 355 Beach Road, #01-01, Singapore 199573.
Where is the nearest parking lot?
You can park at CityGate Mall or Aliwal Street Car Park.
ACRYSTY CO. Design
Will the hardware tarnish?
Yes. However, with appropriate maintenance, the hardware on your bracelets should last a minimum of nine to twelve months.
How to maintain the hardware?
Avoid applying makeup, perfume, and sprays.
Avoid wearing jewelry when participating in sports or bathing.
Allow to air-dry for several hours prior to storage.
In addition, you may wish to store your bracelets in separate containers or zip-lock bags to prevent degradation.
Can I use water to clean the bracelet?
No, not all crystals can come into contact with water.
Can I immerse the bracelet in cleaning agents for metals?
No, soaking the entire bracelet in cleaning agents will have a negative impact on the crystal beads, as the cleaning agents may be hazardous or too powerful for crystal beads.
We suggest simply polishing your bracelet with a silver polishing cloth.
How do I cleanse the bracelet?
Selenite or Satin Spar ;
Place your bracelet on a selenite / satin spar charging plate, bowl or tower for a minimum of 6 hours
Smudge ;
Use a sage stick, sandalwood, cedar, palo santo or frankincense to create smoke. Allow the sacred smoke to surround your bracelet.
Singing Bowl ;
Place your bracelet in a singing bowl and cleanse it with a mallet.
Workshop
What are the type of beads available?
We provide more than 140 types of 5-6mm crystal beads for workshop attendees to select.
All beads are of premium quality with great color and clarity.
Find out more here.
Is there a limited number of attendees required for the workshop?
A minimum of 2 pax is required to start the workshop, up to 6 pax.
For bachelorette or corporate events, please email us at business@acrysty.com.
We are planning to host team bonding session at our office, are you able to host the bracelet stacker workshop at our space?
Yes, we are able to.
Minimum 10 pax is required for each event.
Please email us at business@acrysty.com.
Am I able to change the workshop date after booking?
Please email us at business@acrysty.com for any changes required.
Payment Methods
Do you accept cash in store?
Yes.
What are the available payment methods?
In-store ;
Paynow, Paylah!, GrabPay, Apple Pay, Google Pay, Visa/Master/Amex
6% admin charge for: Grab PayLater, Atome
Online ;
Paynow, Paylah!
3.2% admin charge for: GrabPay, Apple Pay, Google Pay, Visa/Master/Amex
6% admin charge for: Grab PayLater, Atome
